Streamline, Scale, and Strengthen Your Operations with Fractional COO Expertise
MultiLane Consulting, founded and led by Lori Lane, provides expert fractional leadership to help businesses strengthen performance and achieve sustainable growth. Based in the Phoenix metro area and serving clients nationwide, Lori brings decades of experience in financial management, operations, and executive strategy. Her mission is to deliver C-suite level expertise to organizations that want hands-on guidance without the cost or commitment of a full-time executive.
Through our Fractional COO services, we help companies create structure, efficiency, and alignment across every department. From process mapping and KPI implementation to team management and system integration, we bring operational clarity that drives growth. Whether your business needs stronger workflows, is preparing to scale, or requires executive-level leadership, we provide hands-on strategy and real-time solutions that keep your operations running smoothly.
More About Our Services
Business Operations Optimization
- Process mapping and SOP development
- Operational bottleneck identification and resolution
- Cross-departmental workflow improvement
Team & Department Management
- Leadership team development and meeting facilitation – EOS
- Department goal setting and accountability tracking
- Hiring support, org chart design, role clarity
KPI & Scorecard Implementation
- Define and monitor operational KPIs (efficiency, cycle time, throughput)
- Department and individual scorecard development
- Weekly metrics review and coaching
Systems & Technology Strategy
- Selection and implementation of CRMs, ERPs, scheduling, and task management tools
- Automation strategy for repeatable workflows
- Integration across departments (Sales, Ops, Finance)
Capacity Planning & Resource Allocation
- Forecasting labor and operational resource needs
- Team bandwidth tracking
- Production, logistics, or service delivery scheduling improvements
Customer Experience Operations
- Optimize service delivery timelines and customer expectations
- Create consistent client onboarding and communication flows
Packages
OPS LITE
Perfect for teams needing streamlined workflows and stronger operational foundations.
✓ Teams needing workflow cleanup
✓ SOPs
✓ KPIs
✓ Team check-ins
SCALING
Best for companies preparing for rapid growth with evolving systems and teams.
✓ Businesses preparing to grow rapidly
✓ Systems
✓ Hiring
✓ Capacity planning
EXECUTIVE
Suited for firms seeking high-level operational leadership and strategic execution.
✓ Firms needing full ops leadership
✓ Strategic execution
✓ Cross-team alignment
C‑Suite Experience Without the Full-Time Cost
Get expert executive guidance on your schedule, helping your business grow without the expense of a full-time hire.
Decades of C‑Suite Expertise
Hands-On Leadership
Tailored Solutions